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Email to Fax supported attachment Types and limitations

The following table lists file types supported as attachments.

Note: Attempting to send a file with an extension which is not its native extension, as defined below, will result in an error.

Document ExtensionFile Type
DOC, DOT, DOCXMicrosoft Word 97, 2000, XP, 2003, 2007
XMLCurrently supported XML types

Microsoft Word 2003 XML
PDFAdobe Acrobat
TIFGroup 3 TIFF, may be in standard or fine resolution ***
TXTASCII Plain Text
XLS, XLSXMicrosoft Excel 97, 2000, XP, 2003, 2007
Note: Only active worksheets will be faxed
HTM/HTML**HTML files
MHT**MHT web archive files; HTML with embedded images
URLWindows URL files
Note: The contents of the linked page will be faxed
PPT, PPTXMicrosoft PowerPoint 97, 2000, XP, 2003, 2007
GIFNon-animated GIF files *
JPGJPEG files *
PSPostScript
EPSEncapsulated PostScript
RTFRich Text Format
BMPWindows Bitmap *
PCXPC Paintbrush Bitmap *
SNPMicrosoft Access Snapshot (Version 10 on Windows 2000)
ZIPAny of the above file types may be compressed as a zip file. Multiple files within a single zip file are allowed.


* For best results use only monochrome (1-bit color, not grayscale) with the following image sizes

** HTML documents are rendered using MS Internet Explorer, with page margins set to 10.16mm (left, right, top, and bottom)

***Image Sizes

 
Standard Resolution
Fine Resolution
 
Width
Height
Width
Height
A4
1,728
1,169
1,728
2,338
Letter
1,728
1,100
1,728
2,200
Legal
1,728
1,400
1,728
2,800
B4
2,048
1,357
2,048
2,714

 

Limitations

  • Maximum number of pages per fax: 100 pages (or more by special request).
  • Maximum total filesize of fax attachments: 20MB
  • Maximum total filesize of fax attachments, where the email is electronically signed: 10MB
  • No support for password-protected files.
  • No support for read-only files (which bring up a pop-up when opened)
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