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Often, when forwarding a call to many different destinations; either at the same time using multi-route or one after the other, it is possible that the call may be answered by a voicemail system on one of the numbers forwarded to.

Call delivery assurance is a feature that ensures that a call, when forwarded, is answered by a real person before the call is connected.

When you switch on call delivery assurance, when a call is answered, our system plays a short prompt to the answering party, asking them to confirm that they want to accept the call.

If the answering party fails to accept the call then the call is taken back and the next step in your routing is attempted instead.

Call delivery assurance is a valuable feature when you want to ensure the call gets answered by a real person.

Call delivery assurance can also be used if you want to give yourself the choice of accepting a Soho66 call when forwarding to a destination where you may not know it's a Soho66 call before picking it up.

 
 
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