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Being able to transfer a call to a colleague is essential in most business environments. We support attended transfer and blind transfer.

Attended transfer

When transferring a call on to another person, it is common to speak with them prior to connecting the customer. You might want to consult with them or let them know who you are transferring and why.

Attended transfer is typically done by calling the third party on a second line on your VoIP phone and when you've spoken with them, pressing the transfer button and selecting the line that your original caller is on.

Blind transfer

In some situations, you might want to transfer your caller on to a colleague or third party without waiting for the colleague to answer. This is a called a blind transfer.

Usually, you can accomplish a blind transfer by pressing the transfer button on your phone and then dialling the number you want to transfer your caller to.

Both blind transfers and attended transfers can be done using either external telephone numbers or to internal extensions.

 
 
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