Business VoIP
In this section
- Benefits
- Presenting a professional image
- Making your business more flexible
- Reducing your operating costs
- View all Features
- Case studies
I am increasingly impressed at how much is included for the price.
I will definitely be recommending your services.
After extensive research into telephone systems and solutions I stumbled across Soho66. Their solution was exactly what I was looking for.
We operate on multiple sites, and also incorporate remote workers. Their flexibility in setup, price and functionality is unmatched by any competitor.
On top of that their customer support is excellent! Response time is instant, and after I suggested feature improvements and additional features, they where not only helpful but managed to adapt, improve and add new features in record time.
If it is 'innovative' and 'progressive' that you are looking for - go with Soho66.
Outstanding product, service and price.
I couldn't reasonably ask for more.
Thanks for helping me all received ok, great service thanks a lot.
I have mentioned you to a number of my business colleagues and professional introducers
Just wanted to say all working now, thanks for a prompt reply and service. (especially on a fri afternoon) .
I shall be recommending you to friends and family.
10/10 for customer service !
Thanks again for all your help, it really is a great service - one I shall be recommending to all my acupuncturist friends!
It is excellent and very easy to use, we saved a fortune on everything normal calls and conferences.
Our phone bills have been quartered.
We went from about £500 to around £120 per month and the conference call number has saved us from around £210 per month to £2!
And just to say that I'm very impressed by your care, service, patience and efficiency ...something which has become so rare :-)
We use Soho66 for both mine and my partner's business needs. The customer service is second to none and the actual phone service is perfectly suited to both small and larger business needs. I wish we had discovered them years ago!
I have been so impressed with the service I have received from Soho66 since I set up my line back in December 2008. I think this service gives excellent value for money and the ability to expand your telephony as and when you need to. I was able to choose my own number which is very easy to remember and very important when in business.
The payment and accounts system is so easy and I can access this at anytime.
I have recommended you to a number of associates as I have been so impressed with your service and professionalism.
Hi. Very pleased with your fax service.
We at SouthSide Property Management have used your services for almost a year now after coming across your services on the internet. At first we were hesitant about signing up, however after being able to speak to you signed up. As the months roll on using your services we are very very satisfied with the service, technology, back-up and being able to get assistance over the phone should their be any issues. What we particularly like is being able to monitor all of our incoming and outgoing calls online.
We have recommended your services to many other companies already and will continue to do so and very impressed with the continuous development of your systems.
We can not thank you enough
Your services and facilities are going from strength to strength - keep up the good work.
Soho66 has continued to impress me with their ethos for continually striving to excel. Their service (line quality, features and pricing) is absolutely perfect and their support impeccable. A fantastic company with the potential to beat the bigger players, Soho66 is highly recommended to all.
Really impressed by the service and assistance offered to a novice like me. The service is excellent value for money for someone like myself just starting out with my new business. I am sure this will be a longstanding business relationship. I will tell all that I know about their service.
Thanks for your help so far
I just wanted to congratulate you on a brilliant service!!
A few of my customers insist on using fax instead of email, so I've been putting off
buying a fax, toner, line etc due to the cost, then somebody mentioned you!!
What a revelation, set it up in a few mins, picked my own number which was a bonus, and
within seconds had a fax!!!!!!!!!
Thanks, have already recommended you to others.
Thanks for the prompt delivery and the excellent products they are all installed and working nicely and our clients are very pleased! So thank you! I know who we will order our VoIP phones from in future!
I will endeavour to recommend as many people as I can to use the products and services this company has to offer as I have always found them reliable, quick and efficient, putting emphasis on the customers. This, coming from a small company, is good to see and I think it is a lesson in how larger customers should conduct their business.
What Soho66 offer is an excellent service with a high level of call quality and reliability delivering significant savings to the business. The ease at which the system is deployed & managed certainly is a noteworthy point. Goldfish personnel are very supportive and proactive in dealing with their customers to ensure a fault free experience for all.”
I was sceptical at first as I'd never heard of Soho66 and also never really dabbled with VoIP beyond Skype, but the whole process has been brilliant. The phones (Grandstream GXP1400), although budget are excellent but, the thing that surprised me more than anything is the call quality and functionality is spot on. Calls are crystal clear and never have any problems.
I use this service and find it is absolutely brilliant. I have business colleagues in Romania and would be in touch with them at least 4 times a day. It costs me nothing to ring using this service. I would be lost without it.
Case study - Expert Patient Program
| The Expert Patient Program (EPP) is a not-for-profit organisation that run free courses for people living with long-term health conditions. Their main aim is to improve the quality of life for people living with long-term health conditions. Their courses are designed to give people the tools, techniques and confidence to manage their condition better on a daily basis |  |
| We interviewed EPP IT Manager, John Reed to find out what he thought of the service | |
Why did EPP choose Soho66?
We first came across Soho66 around this time last year when we were doing an office move.
We were having a new office built and moving from a serviced office to our own offices in Warrington, so we had to set up our own voice services.
We actually came across Soho66 when looking for a supplier of hardware devices. We purchased a Grandstream GXE5024 from Soho66 and at the time spent quite some time talking to your team about what services you might be able to provide us.
I was impressed by the depth of technical understanding in the Soho66 team and we spent quite a lot of time up front discussing the best solution for EPP
How easy was it for EPP to set up their account?
We worked with EPP to ensure that the account set up was correctly; EPP, however, had some real challenges in the early days with their choice of local PBX systems
We started out with the Grandstream device and a number of SIP trunks from Soho66 and in some respects, by the time we implemented it we had already outgrown what the GXE device could offer us. Now that was simply down to what the Grandstream product could offer us rather than any reflection of the service that Soho66 were providing.
So we evolved and went to a 3CX system and started to operate a SIP trunk with Soho66 using that technology. The 3CX system was very problematic for us and to be frank, we had no end of problems getting it to operate effectively.
What shone through all of that experience, something that you don’t get from many other companies, is access to efficient support on your first phone call.
What was quite clear was that whilst 3CX as a system was unsuitable for us, Soho66 as a VoIP provider were more than suitable.
Eventually, following advice from Soho66, we moved our services to an Asterisk based solution, Trixbox; which since then has done exactly what it was supposed to deliver.
How do EPP use the service?
EPP have an office in Warrington with 30 extensions and an office in Hove, with 20 extensions. Their Trixbox PBX is located in Warrington and Hove extensions register to that PBX through the EPP Corporate network. In addition to their local users, EPP also have 10 home workers who use the Siemens Gigaset A580 in their home offices. Home workers are registered directly to Soho66, whereas the offices in Hove and Warrington are all routed through their Trixbox PBX and then trunked to Soho66.
We have our own PBX in Warrington running all of our LAN/WAN branch and connecting to your SIP trunks, but our home users register directly to your PBX; giving us a true hybrid solution and the best of both worlds.
The solution is very effective for us and we're expanding it further to connect in our London office over our corporate network.
EPP have a trunked solution and as such, fulfil the majority of their features on their own local Trixbox. One of the key features for them is the real time control panel:
Having the ability to be able to log in to our control panel 24 hours a day and redirect the numbers at the drop of a hat is absolutely excellent. What we’re talking about is all the benefits of an 0800 or 0845 number, but with normal landline numbers.
How can we improve our product and service?
We love the online control panel, but it can be difficult to make a large number of changes at the same time. What we'd really like to see is a control panel that lets us make updates batches, like a spreadsheet or as Sharepoint does.
And finally.. What do think of the overall service?
We’ve had three incidences where we’ve had to call on Soho66 support for the management of our local PBX and both of them have been resolved within minutes.
Stuff that takes other companies hours to get to the bottom of, we will get to the bottom of within minutes with Soho66 support.
I have the view that the true test of a company is not just the sales process, but what happens when you need support
And with Soho66 when there is a problem, we get the right response, in the right timeframe and in the right manner every single time.
Over the last twelve months, you guys have become, essentially a part of our IT team – You are our communications partner.
How to contact EPP
EPP can be contacted on the web at The Expert Patients Program or by telephone at 0800 988 5550
