Changing your port number to avoid dropped calls

Help

I need help and I'm an existing or new customer

Business VoIP Service

The audio quality of my calls is poor or my calls keep dropping

Changing your port numbers to 8060

One of the most common reasons for issues related to:

Incoming or outbound calls not working
Your phone losing registration
Inbound or outbound calls being dropped

Is caused by the way that modern routers modify and in some cases block voice over IP traffic.

You can get round this issue by changing a few basic port settings on your phone. Unfortunately, this is different for every type of phone. We've recently updated our configuration guides to include the information on using 8060 as the main port number (rather than the default of 5060 for VoIP).

Check the configuration guide for your phone and find any reference in the guide for your phone to the number 8060 (such as 8060 or sip.soho66.co.uk:8060) and make sure these are set on your phone as recommended in the guide.

Handset configuration guidesOpens in a new window Links to our handset configuration guides. We've recently updated these to include new port settings. Check these for any reference to 8060 or sip.soho66.co.uk:8060 and double check these on your phone.

Go back to the previous step Jump back up a step in the help section