IVR / Call Director

Most commonly referred as an IVR, it is an automated call answering service which routes callers by giving them menu options e.g. "press 1 for Sales, press 2 for Customer Services" etc. Soho66 customers can add this feature to their accounts for just £2.99 per month.

The single charge of £2.99 per month allows you to create as many Call Director menus as you choose. Calling Director also comes included as standard with Quvu our call centre management software.

Why Choose Call Director?

  • Easily direct external queries to the correct department
  • Reduce the amount of time spent transferring calls
  • Increase your business professionalism
  • Enhance customer satisfaction
  • Choose from our suite of professional recordings, or upload your own
  • Get a personalised professional recording (additional charges apply)

How it Works

  • Using the IVR Wizard, select the prompts that you would like to assign to the keypad.
  • Choose from our range of standard prompts, including common departments and requests, or record you own prompt. Simply upload to 'My Audio Files.'
  • Alternatively, you can order a personalised professional prompt, competitively priced at £25 for the first 20 words, and £1 per word thereafter. We use the same voice artist for this service as we do for our standard prompts, allowing you to easily mix and match. Simply visit 'My Audio Files' and select 'Order a Professional Prompt'
  • Assign each prompt to a number. Our IVR Wizard allows you to add multiple levels to the IVR, making it either as detailed or as simple as you require.
  • Set the call routing options. Choose where you would like each caller to be directed, whether that be to an internal extension, an external number, to our Virtual Receptionist, voicemail, a group of numbers, or even another Call Director menu.

How to sign up

Call Director is part of Soho66 Gems series of products, which are available as add ons to our VoIP services.

If you a managing a call centre or sales team then Call Director and Call Recording are included as standard in Quvu, which includes a smart dialler and integration with your CRM system. For details on what Quvu can do for you then please call us on 03333443443

Existing Customers

Log in to your control panel, and simply follow the 'Call Director' link.

New Customers

There are three ways to use the service:

To find out more about using our IVR Call Director service, please call 03333443443

Plan Description Pricing
IVR Call Director Full use of our Standard Professional Prompts (See Below). Multi-layered IVR optional, single price covers whole account.
£2.99
per month

Standard Professional Prompts

Below is a list of the standard professional prompts we make available to you. You can have additional recordings made by the same professional voice talent (at additional cost), or alternatively, use your own prompts. 

 
 
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