Welcome Guest Search | Active Topics | Log In | Register

Fax to email not receiving Options
#1 Posted : Friday, March 05, 2010 8:20:49 PM
Rank: Newbie


Joined: 3/5/2010
Posts: 1
Last 2 days I am trying to recaive the fax to email and it is not working at all.
When you send it is not answering but voip is working
I am wondering now if i have fax to email functionality at all or i need to buy something
i got Monthly charge for VoIP Solo Unified base package 2.99 so do i need add something if so how can i do it to existing VOIP?
#2 Posted : Thursday, March 11, 2010 10:32:37 AM

Rank: Soho66 Staff Member


Joined: 7/9/2009
Posts: 60
Hi Irek

I know that you've logged a ticket with this as well but, to give you a little background on our investigation (as it's useful to other customers too):

Your email seems to be managed by Google (or, at least goes through GoogleMail mail exchangers). If you receive your faxes through a software mail client, such as Windows Live Mail, or Outlook (express), then you may find that e-mails are not being delivered (as Google have their own SPAM rules and sometimes identify our messages as SPAM).

To combat this, you will need to login to your ISP's webmail interface, which will most likely resemble GMail. From there, our messages will be in your SPAM / JUNK folder (only on webmail though, not your normal mail client). When you locate one of these messages, add the sender (support@soho66.co.uk) as a contact and, following this, your mail provider will deliver your messages through to your mail client as normal.

Kind Regards

#3 Posted : Wednesday, October 27, 2010 11:01:28 AM
Rank: Newbie


Joined: 10/27/2010
Posts: 1
I too have this issue, but all the support emails from the address support@soho66.co.uk which were sent when I first set up the service, I received. So my faxes are neither in my junk email nor does my isp filter it out. And yet they are sitting on the server! I use a pop3 account configured in outlook. Thanks for any advice.
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Soho66 Theme by Daryl Burns (Soho66) (Soho66)
Powered by YAF 1.9.3 | YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 4.563 seconds.