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Diverting your number Options
DarylB
#1 Posted : Friday, November 06, 2009 10:19:01 AM

Rank: Soho66 Staff Member

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Joined: 7/9/2009
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Diverting your Soho66 number to an alternative phone

Whilst Soho66 numbers are Voice over Internet numbers, some of our customers simply wish to have them diverted to an alternative landline or mobile number. This is certainly possible and, to do this, you should use the following steps:

  • Login to your Soho66 account, by clicking on "My Soho" at the top right of the page
  • Click on "My Numbers"
  • Click on your Soho66 number
  • Click on the Routing Wizard button

    The routing wizard will guide you through the process of changing how the call is routed.

    Note: If you forward your calls to a number outside of Soho66, you will need to add credit for the call diversion charge (priced at our standard call rates).

    You can add credit with the following steps:

  • Click on "My Account"
  • Click "Add fax / call credit"
  • Specify the amount of credit to add
  • Click "Continue", then process the payment
  • JohnB6
    #2 Posted : Wednesday, April 14, 2010 8:05:07 PM
    Rank: Newbie

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    Joined: 4/14/2010
    Posts: 1
    hi there
    it
    i followed your steps but cant get it to work....

    when i get to the 1st step what option do i choose? there are 7 options

    i choose-- Forward the call to an external number/internal extension

    added my mobile number

    then 2nd step what option do i choose?

    thanks

    John
    RobertT2
    #3 Posted : Thursday, April 15, 2010 12:08:47 PM

    Rank: Soho66 Staff Member

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    Joined: 8/17/2009
    Posts: 94
    Hi John,

    The second step you choose comes down to personal preference, many customers choose 'finish by sending the call to voicemail' but really, it depends on what you want to happen. You can choose to send the call to another mobile or landline number (or numbers) , finish the call without going to voicemail, choose to play a message to the caller or any combination of these and more.

    Regards R
    JamesW3
    #4 Posted : Thursday, July 29, 2010 12:47:50 PM
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    Joined: 5/13/2010
    Posts: 2
    Is there any way of reducing the time it takes before the external number rings - I've set my number to divert to my mobile but it takes between 5 and 6 rings before my mobile starts to ring...?
    RobertT
    #5 Posted : Thursday, July 29, 2010 4:00:51 PM
    Rank: Administration

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    Joined: 7/9/2009
    Posts: 47
    JamesW3 wrote:
    Is there any way of reducing the time it takes before the external number rings - I've set my number to divert to my mobile but it takes between 5 and 6 rings before my mobile starts to ring...?


    Generally the time taken to route to a mobile is caused by the delay in locating the handset on the mobile network. It isn't something we dictate. The only exception to this is with our unified numbers, which have fax detection built in - which can introduce delays.

    If it's a unified number then that may be the issue. Give us a call if that's the case and we can discuss your options.
    JamesW3
    #6 Posted : Thursday, July 29, 2010 4:23:49 PM
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    Joined: 5/13/2010
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    Yes it's a unified number - I'm guessing the extra delay is because the first few rings at the start are detecting if it's a fax/sms or not?
    RobertT2
    #7 Posted : Tuesday, August 03, 2010 2:28:42 PM

    Rank: Soho66 Staff Member

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    Joined: 8/17/2009
    Posts: 94
    That's correct, with a unified number the system 'listens' for a fax tone at the start of a call, if none is detected then the call is routed to your phone.
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