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Sending a fax - Limitations and Supported Documents Options
#1 Posted : Monday, August 17, 2009 3:48:09 PM

Rank: Soho66 Staff Member


Joined: 7/9/2009
Posts: 60
Email to Fax supported attachment Types and limitations

The following table lists file types supported as attachments.

Note: Attempting to send a file with an extension which is not its native extension, as defined below, will result in an error.

DOC, DOT, DOCX:Microsoft Word 97, 2000, XP, 2003, 2007
XML: Currently, only Microsoft Word 2003 XML files are supported.
PDF: Adobe Acrobat
TIF: Group 3 TIFF, may be in standard or fine resolution ***
TXT: ASCII Plain Text
XLS, XLSX: Microsoft Excel 97, 2000, XP, 2003, 2007
Note: Only active worksheets will be faxed
HTM/HTML: ** HTML files
MHT: ** MHT web archive files; HTML with embedded images
URL: Windows URL files
Note: The contents of the linked page will be faxed
PPT, PPTX: Microsoft PowerPoint 97, 2000, XP, 2003, 2007
GIF: Non-animated GIF files *
JPG: JPEG files *
PS: PostScript
EPS: Encapsulated PostScript
RTF: Rich Text Format
BMP: Windows Bitmap *
PCX: PC Paintbrush Bitmap *
SNP: Microsoft Access Snapshot (Version 10 on Windows 2000)
ZIP: Any of the above file types may be compressed as a zip file. Multiple files within a single zip file are allowed.

* For best results use only monochrome (1-bit color, not grayscale) with the following image sizes

** HTML documents are rendered using MS Internet Explorer, with page margins set to 10.16mm (left, right, top, and bottom)

***Image Sizes

Standard Resolution:
A4: 1,728 x 1,169
Letter: 1,728 x 1,100
Legal: 1,728 x 1,400
B4: 2,048 x 1,357

Fine Resolution
A4: 1,728 x 2,338
Letter: 1,728 x 2,200
Legal: 1,728 x 2,800
B4: 2,048 x 2,714


* Maximum number of pages per fax: 100 pages (or more by special request).
* Maximum total filesize of fax attachments: 20MB
* Maximum total filesize of fax attachments, where the email is electronically signed: 10MB
* No support for password-protected files.
* No support for read-only files (which bring up a pop-up when opened)
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