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call routing Options
MichaelK6
#1 Posted : Saturday, October 06, 2012 10:24:18 AM
Rank: Newbie

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Joined: 10/6/2012
Posts: 1
Can anyone assist?

I have set up my call director and I am happy with the generic prompts chosen, I want the call to be routed to an external line once the option has been chosen by the caller but they are not at the moment.

Also when diverting to the external line is it suggesting that each digit be listed on a different line or does it mean each complete telephone number that you wish to divert to?
StephenL4
#2 Posted : Monday, October 08, 2012 10:42:40 AM
Rank: Advanced Member

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Joined: 3/6/2012
Posts: 57
Hi Michael,

The most obvious reason for calls not routing to an external number is having insufficient call credit on your account to authorise the call, can you check this?

When setting your call routing each number is placed on a separate line rather than each digit.

If you have any further problems setting this up then please email support@soho66.co.uk or call 03333 443 443.
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