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Cancelling a fax Options
RebeccaD
#1 Posted : Friday, May 03, 2013 7:28:35 PM
Rank: Newbie

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Joined: 7/14/2011
Posts: 1
I have sent a fax and the client has received it. Their phone keeps ringing and ringing and when she answers it it is always a fax machine. I have received no fax completed transmission report so it must be stuck on a loop. Is there a way to cancel a fax?
StephenL4
#2 Posted : Tuesday, May 07, 2013 11:07:14 AM
Rank: Advanced Member

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Joined: 3/6/2012
Posts: 57
Hi,

There is no way to way to cancel faxes unfortunately. It sounds as if the fax machine is not acknowledging the receipt of the fax so we are trying to resend, we will try to resend a further two times before emailing you to let you know the fax was not sent.
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