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Sending Customers To Voicemail Options
#1 Posted : Tuesday, August 26, 2014 5:39:52 PM
Rank: Newbie


Joined: 8/19/2013
Posts: 3
Hi guys,

Need some help. So of my customers call and need to speak to me.
My staff answer the phone and have to take a message if im not there.

Is it possible for my staff to transfer the customer to voicemail so that they can leave a message for me?

If so what number should they dial...?

#2 Posted : Wednesday, August 27, 2014 5:22:56 PM
Rank: Administration


Joined: 7/9/2009
Posts: 47
Hi Gary,

If you use extension 1000 on your account then your colleagues can transfer a call to 81000 which will go straight to your voicemail, likewise, if they want to leave a message for you without ringing your phone they can just dial 81000. Obviously the same applies to all extensions on your account, just dial 8 before the extension number. I hope this helps.
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