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How to: Send a Fax Options
#1 Posted : Monday, August 17, 2009 3:27:57 PM

Rank: Soho66 Staff Member


Joined: 7/9/2009
Posts: 60
Set up Email to Fax (Sending faxes using email)

To send faxes using email you need to:

  • Define at least one authorised outbound fax user
    • Go to My outbound fax users
    • Click on 'New outbound fax user'
    • Select what you want the caller id to be for your fax user. If you don't have any inbound fax numbers then you can only choose 'Hide Caller Id'.
    • Fill in the email address of your authorised sender. Note that this isn't case sensitive, so me@my.com is the same as ME@MY.COM
    • Click 'Ok'. Your new user will now be added.

  • Have added some fax/call credit to your account
    • Go to My account
    • Click on the 'Add more fax/call credit' link, in the Account Credit Details section.
    • Follow the instructions.

Once you have set up the above, you can now send faxes by sending an email from the authorised email account to the recipients fax number, with @fax.soho66.co.uk after it. For example, if you're sending a fax to 020 7123 4567 then you would use 02071234567@fax.soho66.co.uk. International numbers can be specified using the number you would dial from a regular BT landline. For example, if you were to send a fax to the USA, number 555 123 7654, for which you would dial 001 555 123 7654, the fax email address would be 0015551237654@fax.soho66.co.uk.

After you have sent the e-mail containing the fax, we'll keep you informed as to how the fax transmission is in progress. We'll send you an initial e-mail to let you know that the fax has been accepted and is currently queued, then a further message to let you know if the fax transmission was successful.

Related Keywords:

* Sending a fax
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#2 Posted : Monday, July 12, 2010 10:01:44 PM
Rank: Newbie


Joined: 7/12/2010
Posts: 1
Where do I find "My outbound fax users" as I am asked to do in the first instruction to set up the service?
#3 Posted : Tuesday, July 13, 2010 11:08:48 AM

Rank: Soho66 Staff Member


Joined: 8/17/2009
Posts: 94
Hi Frank,

That can be found by logging in to your account, clicking on 'my services' in the grey bar at the top of the screen, then 'my fax users' in the box on the left hand side of the screen.

#4 Posted : Wednesday, July 17, 2013 5:29:08 PM
Rank: Newbie


Joined: 7/17/2013
Posts: 1
What is an International Fax? I use this service from the UK but this provider is in Ireland. So sending a fax from the UK within the UK does it count as International or National?
#5 Posted : Thursday, July 18, 2013 3:32:55 PM
Rank: Advanced Member


Joined: 3/6/2012
Posts: 57
Hi Robert,

A fax to the Republic of Ireland from a UK fax user will be charged at 15p per page. A fax to a Northern Irish number will be classed as a national fax.
Niall M
#6 Posted : Monday, September 29, 2014 11:26:17 AM
Rank: Newbie


Joined: 9/15/2011
Posts: 1
Can i send one doc by fax to multiple numbers ?
#7 Posted : Monday, September 29, 2014 4:42:49 PM
Rank: Administration


Joined: 7/9/2009
Posts: 47
Hi Niall,

For each fax number you wish to send a fax to you will need to send a separate email.
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