Welcome Guest Search | Active Topics | Log In | Register

SIP Response / Error Codes Options
#1 Posted : Thursday, January 14, 2010 10:08:27 AM

Rank: Soho66 Staff Member


Joined: 7/9/2009
Posts: 60

Sometimes, when making a call, you may receive an engaged tone on your phone and/or an error code on the screen of your phone. Some customers have asked what these error codes mean. The most common ones are listed below, with an explanation as to what they mean.

403 - Forbidden / 407 - Proxy authorisation required.
This happens when your phone has an incorrect username / password. You will most likely also find that you're unable to receive incoming calls if this is the case.

404 - Not found.
The number that you have dialled has not been recognised. Please check the number, and try again.

408 - Request timeout.
This may happen when your phone has temporarily lost connection to the internet, and can't reach our server. The phone will try to send the request to dial to our service, but not receive a response back and eventually give up with this error.

415 - Unsupported media type.
Your phone is incorrectly configured, and is trying to use a voice encoder that is not supported by our platform. Refer to the user guide for your phone and configure the phone to use G711 (PCM) aLaw as a first priority, then G711 (PCM) uLaw, and finally GSM.

486 - Busy here.
The person that you are dialling is unavailable to take the call. This is a genuine engaged tone.

There may be others that happen from time to time. If you spot an error on your phone that is not covered by this list, please add a post and I'll update this topic accordingly.
#2 Posted : Friday, June 17, 2011 9:11:52 AM
Rank: Newbie


Joined: 2/24/2011
Posts: 1
I am getting error code 603 when trying to call one of my numbers from a Soho account. What does this one mean. The number is set to ring for 30 seconds and then go to voice mail.
#3 Posted : Friday, June 17, 2011 12:44:05 PM

Rank: Soho66 Staff Member


Joined: 8/17/2009
Posts: 94
Hi Ian,

A 603 error code is a 'decline' message, please email us at support@soho66.co.uk with the number you are trying to dial and we will try to resolve the issue for you.
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Soho66 Theme by Daryl Burns (Soho66) (Soho66)
Powered by YAF 1.9.3 | YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 4.208 seconds.