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At Soho66 we provide great services at very good value for money. When customers cancel our service, it's typically because they do not require the service any longer.

We do not, consequently have any fixed term of contract. You can use our service for one month or as long as you want to.

We offer monthly, quarterly and annual payment options, so if you've paid in advance for a service that you cancel before the end of quarter or year, we'll refund the number of whole months left of your service, pro-rate with your original payment.

It is understandable that security of data is a key consideration when choosing a hosted service provider such as Soho66.

We employ industry recognised encryption methods for all financial information, both in transit and in storage. We employ a combination of Cisco firewalls alongside local server firewall protection to prevent intrusion

We utilise intrusion detection systems to monitor our servers 24 x 7 and automatically detect any suspicious behaviour, blocking the source of such behaviour automatically

We use access control lists to ensure that access to your sensitive data is restricted within our own organisation.

We perform daily backups of all customer data, to prevent loss of service. Such backups are stored in a secure fashion off site from our main servers.

From time to time, in order to support any request you make, we may need to gain access to your data. For example, if you report a fault with received fax quality, we will need to look at the received fax. We will always seek your permission before doing so and will only ever seek your permission where there is no other way to proceed.

If you have any other questions, please feel free to post them here or check our privacy policy and terms of use

Voice over IP (VoIP) lets people make telephone calls via the internet. VoIP converts the voice signal from an ordinary telephone into a digital signal, which travels over the internet, and then converts it back.

With our Business VoIP service customers can make high quality calls worldwide through the Internet.

We provide you with a geographic or non geographic number or a block of numbers. You can then make and receive calls using an IP handset or software phone or alternatively, simply forward the number you have from us to a landline or mobile

We provide access to in excess of 10 Million geographic and non geographic numbers to our customers.

Geographic numbers are telephone numbers that are prefixed with a town or city area code.

Some examples of geographic number area codes are 0191, 0151, 0207, 0141 etc.

We also provide access to non geographic numbers in the form of 0845 and 0333 numbers. Non geographic numbers can be dialled from anywhere in the UK and from most overseas destinations.

A non geographic number is a good solution where you want to give your company a national presence.

We would recommend 0333 numbers if you're choosing a non geographic number as fixed line and mobile networks charge the same for dialling an 0333 number as they do an 01 or 02, geographic number

With our fax to email service customers can send and receive faxes to/from other fax machines using any email account.

You subscribe to a Fax to Email or Unified number from us.

When you sign up, you'll provide your email address.

When a fax arrives on your number with us, we'll automatically convert it to an Adobe PDF document, attach it to an email and then send it to you.

You can use any email account you want for this service.

Please follow the steps below to send an email to a fax:

• Open a new email
• Attach the document you want to fax
• In the "To" field type in the recipients fax number and @fax.Soho66.co.uk, for example 02071234567@fax.Soho66.co.uk
• Click the "Send" button

We support a wide range of attachments. These are

Microsoft Word 97, 2000, XP, 2003, 2007(.doc, .dot, .docx)
Adobe Acrobat(.pdf), Group 3 TIFF (.tif)
ASCII Plain Text (.txt)
Microsoft Excel 97, 2000, XP, 2003, 2007: Only active worksheets will be faxed (.XLS, .XLSX)
HTML files (.HTM/.HTML)
Microsoft PowerPoint 97, 2000, XP, 2003, 2007 (PPT, PPTX)
Non-animated GIF files (.gif)
JPEG files (.JPG/.JPEG)
Rich Text Format (.RTF)
Windows Bitmap (.BMP)

Telephone Conferencing is a conference by telephone in which three or more persons in different locations participate by means of a central switching unit.

We provide two distinct teleconferencing services, which will each be suitable for different companies: * Subscription free teleconferencing service, and * Subscription based telephone conferencing service. The telephone conferencing services enables you to meet by telephone with your customers.

Please follow the step below to make a conference call: • Invite people to your conference call • Tell them your conference room number & guest pin number and ask them to dial 0845 862 0 962 when you want to start the conference call

Please follow the step below to make a conference call: • Invite people to your conference call • Tell them your conference room number & participant pin number and ask them to dial our subscription free telephone service number, when you want to start the conference call.

The maximum number of participants is 10. Please note that the quality of the conference call may be poor if you invite more than 10 people to participate.

No, make as many conference calls as you like, as often as you like.

Yes, it is possible to make a conference call from abroad.

Yes, the service is secure. In order to enter your conference room, there are two separate pin numbers: A Guest Pin Number and a Leader Pin Number (the leader is the person who has arranged the conference call). The conference call can not take place without the leader. To ensure the conference is safe the leader should not give the leader pin number to anybody, but only give the guest pin number to participants. Guests can dial into the conference before the leader but the conference call won’t start before the leader joins. Each caller will be announced before joining the call, so you will always know how many people are in your conference and who they are.

No, at the moment it is not possible to record conference calls. However, this feature may be available in the future.