What to expect
Cancellation of an account or a service must be done before the last five working days of your current billing month, in which case you will only be liable for the remainder of that month (including any call charges incurred during that month).
If we receive a cancellation request later than 5 days before the end of your billing month, you will incur charges for the following month.
If you have paid for services beyond when we have billed you for, as stated above, we will give a full refund of the remaining balance, so long as the amount exceeds £1 (GBP).
No refund will be given for Domain Names once purchased; regardless of how long they are purchased for, or how long a term is left on the registration. If you cancel a specific service, and not a whole account, credits will not be transferred from one service to another unless by prior arrangement with us.
We may have promotions from time to time. These promotions may have separate refund policies associated with them. In this event, we will clearly display these alongside the promotion.
If you have any enquiries please don’t hesitate to Contact us