Live availability information - last updated on 04 February 2012 22:44
Our service availability information is taken live from our 24 x 7 service monitoring system. Availability information is live and unedited and covers:
| Availability of our services over the last 7 days | 100.0% |
Availability of our services over the last month | 99.9% | |
Availability of our services this year | 99.9% |
Service Status
Please note that we will endeavour to keep this section as up to date as possible. Where an issue is critical, it may demand our exclusive attention and updates will be posted retrospectively.
- Dec28
10:35 - Earlier problems with inbound numbering has now been resolved. Our carriers have confirmed that faulty networking hardware has been replaced. Tested calls to numbers that had been reported faulty and calls are working normally. Soho66 apologise for any inconvenience caused.
- Nov11
The earlier problem we experienced with incoming calls now appear to be resolved, although we are still waiting for confirmation of this from our carrier.
- Jul12
The Data-centre where our servers are housed have advised that there will be scheduled maintenance carried out on the primary networking circuits between 08:00 and 17:00 on Saturday 30 July 2011. There is a small risk of disruption to Soho66 services during this period. However, backup networking circuits are in place in the Data-centre so any disruption experienced should be absolutely minimal.
- Jul06
There are no known service affecting issues
- Jul06
We have recently been made aware that there is a power outage in the Hardware Exchange, based in London. Although we don't envisage any problems and, have had no reports of problems as yet, we have been advised that some networking systems may be running at reduced capacity until power is restored. A handful of customers may find that, on incoming calls / faxes, a busy tone is experienced during this outage. However, there have been absolutely no reports of this as of yet. We will keep you updated through this page of any developments.
- Jul05
Following a service outage this morning, caused by a third party DNS provider, some customers are continuing to experience issues caused by the earlier issue. This is being caused by some ISPs caching DNS records for longer than they should be retained. If you are still experiencing issues following reboot of your router / phones, then please either get in touch with us, or alter your phones to register against our alternative domain (sip.pebble-tree.co.uk) rather than the default (sip.soho66.co.uk)
- Jul05
The VoIP Service with Soho66 has now been restored (9:28am). However, VoIP customers WILL need to reboot broadband routers AND VoIP phones in order for the phones to re-connect to our service.
- Jun13
Soho66 have been receiving reports of dropped audio on calls during the course of this afternoon. Although we're not sure of the exact times that these symptoms have been happening, we have identified and removed the cause of this issue. We apologise for any inconvenience that this may have caused to our affected customers.
- Jun10
From around 15:30 today we experienced an intermittent problem with one of our media servers which resulted in dropped calls on some calls for some of our customers, the problem was resolved at around 16:30. We are continuing to monitor the situation.
