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press 1 to answer call what is this Options
#1 Posted : Tuesday, September 27, 2011 8:15:00 PM
Rank: Member


Joined: 6/6/2011
Posts: 19
ring ring call comes in then i answer it phone tells me to press 1 to answer the call what is this not sure but its annoying tho please help or is it a feature you added for safety
#2 Posted : Wednesday, September 28, 2011 11:15:02 AM

Rank: Soho66 Staff Member


Joined: 8/17/2009
Posts: 94
Hi Reginald,

If you hear 'please press one to accept the call' it is because you have enabled 'call delivery assurance' when setting the routing of your number using the 'routing wizard'.

Call delivery assurance is a feature that ensures that a call, when forwarded, is answered by a real person before the call is connected.

When you switch on call delivery assurance, when a call is answered, our system plays a short prompt to the answering party, asking them to confirm that they want to accept the call.

If the answering party fails to accept the call then the call is taken back and the next step in your routing is attempted instead

Call delivery assurance is a valuable feature when you want to ensure the call gets answered by a real person.

Call delivery assurance can also be used if you want to give yourself the choice of accepting a Soho66 call when forwarding to a destination where you may not know it's a Soho66 call before picking it up.
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