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Error sending a fax - attachment error Options
VikasG
#1 Posted : Wednesday, June 13, 2012 3:20:01 PM
Rank: Newbie

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Joined: 12/4/2010
Posts: 1
I got this error today when sending a fax and it appears the recipient recieved 3 copies which caused some problem as it was to a client we need to appear professional to at all times.

Error was:

Quote:
identify: unable to open image `/tmp/1339595272526231000.0001.3097615035.tmp.tiff': @ error/blob.c/OpenBlob/2584. identify: unable to open image `/tmp/1339595272526231000.0001.3097615035.tmp.tiff': @ error/blob.c/OpenBlob/2584. identify: unable to open image `/tmp/1339595272526231000.0001.3097615035.tmp.tiff': @ error/blob.c/OpenBlob/2584. identify: unable to open image `/tmp/1339595272526231000.0001.3097615035.tmp.tiff': @ error/blob.c/OpenBlob/2584. mogrify: unable to open image `/tmp/1339595272526231000.0001.3097615035.tmp.tiff': @ error/blob.c/OpenBlob/2584. ./convertToTiff: line 162: [: too many arguments mv: cannot stat `/tmp/1339595272526231000.0001.3097615035.tmp.tiff': No such file or directory /tmp/1339595272526231000.0001.2973829786.tmp.tiff Unable to convert /tmp/1339595272526231000.002.Page0001fax.pdf to a faxable format.


Any idea why this happened?
StephenL4
#2 Posted : Monday, June 18, 2012 11:13:44 AM
Rank: Advanced Member

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Joined: 3/6/2012
Posts: 57
Hi Vikas,

Thank you for reporting a problem with the email - fax service.

In order to diagnose this issue, please can you supply us with the following:

The fax email that you had sent, from your Sent Items folder.
The e-mail containing any error messages returned by Soho66, from your Inbox.

These should be forwarded to us as an attachment, so that all the original email headers are preserved. This can be done from the majority of mail clients by right-clicking on the messages in your email folder, and selecting "Forward as an attachment".

If you can then send these to support@soho66.co.uk, we can diagnose the cause of the issue for you.
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