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More flexible out of hours routing Options
GlennP1
#1 Posted : Friday, March 08, 2013 4:57:09 PM
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Joined: 2/23/2013
Posts: 1
I know it's called "out of hours routing" but what would be ideal would be "time based routing". My business operates 24 hours a day but different locations operate at different times. At present, the only way I can see to to accomplish this is with a group of numbers. A nice to have?
StephenL4
#2 Posted : Monday, March 11, 2013 11:04:02 AM
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Joined: 3/6/2012
Posts: 57
Hi Glen,

Thanks for your suggestion, our developers are currently working on 'advanced' version of the routing wizard which is currently being tested and should be launched in the coming weeks.
DebbieF
#3 Posted : Friday, October 10, 2014 7:37:53 AM
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Joined: 5/15/2014
Posts: 1
This feature would be appreciated.We have part-time staff on different days of the week. So to be able to divert differently depending on the day would be very useful.
AlanS5
#4 Posted : Sunday, October 26, 2014 2:04:33 PM
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Joined: 2/26/2014
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We would like to do out of hours routing with seperate routing by number.

ie. we have multiple customers who need to get different responses depending upon when they ring rather than a global out of hours response
ThomasD2
#5 Posted : Monday, November 10, 2014 7:17:14 PM
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Joined: 5/10/2010
Posts: 7
Any news on the 'advanced' version from last year? Would be handy to have more control.
ChrisB
#6 Posted : Friday, December 11, 2015 11:00:47 AM
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Joined: 10/7/2009
Posts: 9
it'd be good if it could also be linked to a soft key on the phone, to enable a DND or out of office button, say a code you programmed in which could be patched to different routes to enable a DND to voicemail routing, or out of office to divert to a mobile for example.....
MattD3
#7 Posted : Wednesday, January 27, 2016 8:00:24 PM
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Joined: 1/27/2016
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Still this hasn't happened?
We'd also like our lines to route differently at different times, for different lines...
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