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Call doesnt divert quickly enough Options
AlanO3
#1 Posted : Friday, August 24, 2012 2:58:10 AM
Rank: Newbie

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Joined: 8/24/2012
Posts: 1
I have just set up my routing. I want any incoming calls to divert straight to my mobile and then on to my Voip message minder after 20secs of ringing the mobile..

The problem I have is that the call doesnt divert to my mobile untill after 13 seconds of ringing. Considering it may take me 5-10 to then answer my mobile the caller could be waiting 23 seconds to get an answer.

Its unrealistic that a caller will wait this amount of time for an answer.

Is there anyway of shortening the time?



StephenL4
#2 Posted : Wednesday, September 19, 2012 9:55:33 AM
Rank: Advanced Member

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Joined: 3/6/2012
Posts: 57
Hi Alan,

Can you email support@soho66.co.uk with this problem? They will require further information to resolve the issue for you.
ChrisJ6
#3 Posted : Saturday, February 23, 2013 7:07:55 PM
Rank: Newbie

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Joined: 2/23/2013
Posts: 1
Was this resolved ? I have just started testing with the service and note that the call forward time to the first mobile number is about 10 seconds
StephenL4
#4 Posted : Monday, February 25, 2013 10:27:31 AM
Rank: Advanced Member

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Joined: 3/6/2012
Posts: 57
Hi,

There can be a delay when forwarding to a mobile while the mobile is located on the network by your mobile provider, however this should be only a few seconds. If this is still a problem the please email support@soho66.co.uk with a brief description of the issue.
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