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Compatible Routers Options
DarylB
#1 Posted : Monday, July 13, 2009 3:09:11 PM

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Joined: 7/9/2009
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Router compatibility

Since we get quite a lot of queries from time to time regarding various routers that are / aren't working successfully with the service, we've decided to build a list of the ones that we've found a breeze to work with, or ones that we've lost quite a bit of hair over!

It'll start of as a general list with good, not so good and, ugly makes and, will expand them with model numbers as / when we confirm each one's status.

Routers that are known to be good with Soho66 and VoIP services in general

Linksys. We've never come across a Linksys that has struggled with the service yet! We use Linksys in the office and in the home as well with no issues.
Buffalo Airstation. This cheap 'n' cheerful router is actually based on the Linksys chipset. I've modified one to use the Tomato firmware and it works excellently for VoIP and data, typically only needing a reboot only once every couple of months.
Netgear.

Routers that are known to us to sometimes be problematic

Netgear DG834v4 These have problems with the V5.01.14 firmware version in that inbound RTP packets are seen as a Denial of Service attack on the router. These work smoothly when the firmware is downgraded to V5.01.09. See forum1.netgear.com/showpost.php?s=500a8573a3f967f5e0bbae2d909d7a70&p=176344&postcount=3 for more information.
Belkin. In general, these routers are ok with single user installations. When using Wireless Bridges, there can be some problems though.

Routers that are consistently problematic

Thomson - Unfortunately, these chipsets are also featured in the BT Home Hub routers. They can be made to behave a little better once Universal Plug 'n' Play (UPnP) is disabled. Sometimes, they may need to be factory reset to clear all stale routing, then UPnP disabled before a VoIP device is connected.
Draytek routers. Draytek routers seem to have various issues with their Network Address Translation (NAT) which, quite often stops VoIP devices from receiving data from the VoIP provider. This happens even with port forwarding on the device. If possible, these routers should be avoided.

See our guide in the Business VoIP Troubleshooting section of the forum for tips on getting Thompson / BT Home hub routers to work with our service or VoIP in general
PeterC6
#2 Posted : Tuesday, May 21, 2013 11:43:46 AM
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Just for an update to the Draytek item, we are quite happily using Draytek 2820 and 2830 routers on 2 sites with Soho services.
StephenL4
#3 Posted : Tuesday, May 21, 2013 12:22:35 PM
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Posts: 57
Hi Peter,

Did you have to change any settings on the routers in order to get them to work satisfactorily?
OliverP4
#4 Posted : Friday, September 27, 2013 11:33:13 AM
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Is there an update to this list? Its over 4 years old.
StephenL4
#5 Posted : Monday, September 30, 2013 1:25:49 PM
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Joined: 3/6/2012
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Hi Oliver,

There is no real update - the information above still stands, the majority of routers present no issues, although Draytek devices are the most likely to cause issues, the following suggests disablign SIP ALG on Draytek devices will fix any issues:

http://www.draytek.net.nz/draytek/support/


http://www.draytek.net.nz/draytek/support/disable-sip-alg/
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