In this section
- Presenting a professional image
- Making your business more flexible
- Reducing your operating costs
- View all Features
- Case studies
Presenting a professional image
In many cases, the first contact your customer has with your business will be over the telephone. In some businesses, this may be the only point of contact.
Soho66 can help you present your business in the most professional manner, regardless of the size or structure of your organisation.
Creating a positive and lasting first impression
We'd recommend that you use our Messaging while routing feature to play an introductory message to your callers; this sets up the right expectation and will reassure your customer that they've called the right number.
You may also want to consider using the Music whilst ringing routing feature, depending on how long you think you might want your callers to hold.
Our Virtual Receptionist service gives you the benefit of an additional employee, without the financial outlay. Whether you're the only person in your business and need more free time, or if you're a larger business looking for an overflow solution, our receptionists are both professional and affordable. They will use your company name to answer calls and a script prepared by you giving you complete control over how receptionists deal with your customers' calls, while seamlessly appearing as part of your company. This is an optional add-on service. To find out more, including price, click here.
Getting the call to the right place
If you have multiple numbers for individual marketing campaigns or perhaps even separate businesses, then making sure you answer the call with the right introduction is paramount.
You can manage multiple phone lines or identities for multiple companies or campaigns, on one or many devices.
With our Line display name feature, you can see the line the call arrived on with any VoIP phone. If you're forwarding your number to a mobile device or landline, then our Whisper feature will do the same thing for you.
You may want to forward your number to your mobile, or perhaps even forward your number to multiple places using our Multi route feature. If you're forwarding to a mobile, your caller won't know - and we can even avoid the call being answered by your mobile voicemail using Call delivery assurance.
Another feature we offer is Call Director, most commonly referred to as IVR, whereby you are asked to "Press one for Sales", "Press two for Customer Service" and so on. This feature enhances your business professionalism and can reduce the amount of time spent transferring calls between different departments. This is an optional add-on feature. To find out more, including price, click here.
View all our features at a glance
If you want to get a view of all our features at once click on the link below.