Prerequisites
PLEASE NOTE: Some Mobile Network Operators restrict the use of VoIP functionality on their network. If this occurs, you will receive the SIP response code '488 Not Acceptable here'. If you have any questions regarding this, please give us a call on 03333 443 443, option 1 or email support@soho66.co.uk.
Before you start, you need to know your VoIP username, password and the server that your number is connected to. You can do this from your Soho66 account, by clicking My SohoMy Goldfish, then "Your Numbers", then the telephone number that you wish to connect to. The VoIP username and VoIP password are near the bottom of the page, in a section entitled VoIP Settings.
Step 1: Locating the IP Address of your Device
Plug the Ethernet cable into the LAN port on the device and the other end into your Broadband router/Network switch and obtain the phone's IP address by pressing the UP ARROW, and this will show something like 192.168.1.15
Type the IP address into a web browser's address bar on your PC/Mac. Should this be correct, it will show you the login screen for your device as shown below
The default username is admin, while the default password can be found either on a white label on the back of the phone, or it may be displayed on the screen of the phone once it boots up.
Once logged in you will prompted/forced to change your default password.
We suggest using your Soho66 account number (this is the last 6 digits of your VoIP Username) so that going forward should you require assistance we will know the password.
After a successful password change you will now be at the main ACCOUNT STATUS screen.
Step 2: Configuring Your Account
Go to ACCOUNTS > ACCOUNTS > ACCOUNT 1 and configure your account as shown below:
- Tick the “Account Active” box
- Set “Account Name” to anything you wish
- Set “SIP Server” to sbc.soho66.co.uk:8060
- Set “SIP User ID” to your VoIP Username
- Set “Authenticate ID” to your VoIP Username
- Set “SIP Authentication Password” to your VoIP Password
- Set “Name” to anything you wish
- Set “Voicemail Access Number” to 8000
Scroll down and find the NETWORK SETTINGS section and this only one change to make here:
- Set "NAT Traversal" to Keep Alive
If the registration is successful, you will see a green envelope appear at the top left
Step 3: Setting the SIP Settings
Head to the SIP SETTINGS tab and make the following changes:
- Set “Unregister on Reboot” to All
- Set “Register Expiration” to 15
- Set “Re-Register before Expiration” to 20
Now scroll down and the LOCAL SIP PORT field:
- Set “Local SIP Port” to 8061
** The local SIP port number of 8061 should be used for a single device registered to a network. However, if you have multiple devices on the same network, the local SIP Port MUST be unique. For example, the first phone registered would, as above, have the local SIP port of 8061. The second phone registered would need to have a different local SIP Port registered, which would be 8063. A third phone would be registered against the local SIP Port of 8065, so on an so forth. **
Finish this section by again clicking SAVE AND APPLY.
Step 4: Setting the Security Settings
Now head to the ADVANCED SETTINGS tab and the only change here is:
- Tick the “Check SIP User ID for Incoming INVITE” box
After one final click of SAVE AND APPLY your phones setup is now complete.
