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Service affecting issue 29/11/2017

NOTE: Timings are approximate

14:45PM - 15:00PM: We are aware of an issue that is affecting some of our customers' ability to make and receive calls.

Our engineers are investigating and we will update as soon as we have it.

UPDATE 15:50PM: Our engineers have noted an improvement and issues should now be settling down. We will continue to keep you updated.

UPDATE 16:15PM-17:40PM: Our engineers have monitored an extended period of stability and less reports of customers suffering issues.​

UPDATE 18:11PM: All issues appear to be resolved.

For further information if you have continued to suffer issues after this period please contact support on 03333 443 443 or

UPDATE 30/11/2017: Customers wishing for more detailed information in the form of an RFO should contact our support team directly.

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