Business VoIP

In this section

I need help and I'm an existing or new customer
Business VoIP Service
I'm having trouble making or receiving calls
Restart your equipment

Restart your network equipment and phone

Often, simply restarting your equipment can resolve the issue. 

  • Switch your main Internet/ADSL/cable router off and leave it off for 30 seconds
  • Switch your router back on and wait for 60 seconds
  • Switch off any wireless or network switches for 30 seconds and then back on, wait for 60 seconds
  • Switch your phone and/or PC (if you use a softphone) off for 30 seconds and then back on

Did this resolve your issue?

If not, then click on 'Previous' below to look at the other troubleshooting options.

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