VoIP Troubleshooting IP address

My Phone is showing the IP Address of

If your handset is showing an IP address of, this means that the device is not receiving an IP address from your broadband router as this is the default IP address for any Grandstream phone.

Possible solutions for this would be to first check the connection to your Grandstream phone, making sure that your network cable is connected into the LAN port on the back of the phone. This then goes directly into a port on the back of your broadband router or network switch.

If this does not resolve the issue we would recommend that you disconnect the phone from the power by removing the power cable, then reboot your broadband router. Please allow 5 minutes for this to fully reboot then reconnect your phone.

Then if the device is still showing the default IP address, then please get in touch with our technical support team on 03333443443

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