Live availability information
Our service availability information is taken live and unedited from our 24 x 7 service monitoring system and covers all service groups including:
- Our voice platform
- Connectivity to our carrier services
- Mail and fax server availability
- Availability of our web site
Service availability over the last 7 days: 100%
Service availability
over the last Month: 100%
Service availability
over the last Year: 100
%
Service Status
Please note that we will endeavour to keep this section as up to date as possible. Where an issue is critical, it may demand our exclusive attention and updates will be posted retrospectively.
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[13-05-2022] Minor Network Incident
Automated monitoring has reported packet loss to and from one of our data-centres. This location has been removed from production, and will remain out of use until a root cause analysis has been done.
May13 -
[21-03-2022] Minor Network Incident
Following an unexpected power fault in one of our data-centres, customer traffic is currently being re-routed. This should not have a noticeable impact on calling or other services, and will be reversed once stability is confirmed.
Mar21 -
{Resolved} Service Affecting Issue - Week Commencing 17th September
{Resolved} Service Affecting Issue - Week Commencing 17th September
Sep21 -
{Resolved 13-09-2018} Service Affecting Issue
{Resolved 13-09-2018} Service Affecting Issue
Sep13 -
{Resolved 11-09-2018} Service Affecting Issue
{Resolved 11-09-2018} Service Affecting Issue
Sep11 -
{Resolved 23-06-2018} Service Affecting Issue
{Resolved 23-06-2018} Service Affecting Issue 23/06/2018
Jun23 -
{Resolved 29-11-2017} Service affecting issue
{Resolved 29/11/2017} Service affecting issue 29/11/2017.
Nov29 -
{Resolved} Service affecting issue
Service affecting issue regarding some customers' ability to make and receive calls.
May12 -
{Resolved} Service affecting issue
Details on a brief service affecting issue on the morning of 24th February 2017.
Feb24 -
Issues receiving calls on 03 numbers
Some customers with 03 telephone numbers may be experiencing issues receiving calls.
Sep29 -
Service affecting issue Friday 29th July
{RESOLVED} Some customers may have been affected due to external issues on Friday 29th July 2016.
Aug01 -
{Resolved 12.20pm} Service affecting issue
{Resolved} Some customers may be experiencing audio issues.
Mar24