Account amendments, cancellations and queries

If you have a query about a bill or you want to modify or cancel an existing service

Help

I need help and I'm an existing or new customer

Account amendments, cancellations and queries

Use this section if you have a query about a bill or you want to modify or cancel an existing service

Where can I find my invoices How to get a full VAT invoice for your transaction or how to see the list of previous invoices

Cancelling a service / closing your account How to cancel a service or close your account.

Partial charges on invoices Find out about what partial charges mean on quarterly , annual, or sometimes monthly invoices.

Adding or upgrading / downgrading services How to add or modify services on your account

Reinstating a number How to reinstate a number that you have cancelled or we have cancelled on your behalf

How to sign up for Direct Debit Directions on signing up for Direct Debit

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