Account amendments, cancellations and queries

If you have a query about a bill or you want to modify or cancel an existing service

Help

I need help and I'm an existing or new customer

Account amendments, cancellations and queries

Use this section if you have a query about a bill or you want to modify or cancel an existing service

Where can I find my invoices How to get a full VAT invoice for your transaction or how to see the list of previous invoices

Cancelling a service / closing your account How to cancel a service or close your account.

Partial charges on invoices Find out about what partial charges mean on quarterly , annual, or sometimes monthly invoices.

Adding or upgrading / downgrading services How to add or modify services on your account

Reinstating a number How to reinstate a number that you have cancelled or we have cancelled on your behalf

How to sign up for Direct Debit Directions on signing up for Direct Debit

Go back to the previous step Jump back up a step in the help section

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