I'm having trouble making or receiving calls

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I need help and I'm an existing or new customer

Business VoIP Service

If you are able to make calls but not receive, or able to receive calls but not make them them click on 'Previous' below and look for the a more specific trouble shooting guide for your issue.

If you are unable to make or receive any calls, there are a number of issues which might be present. Please tackle the options below in the order they are presented.

If you're still having problems, please do get in touch with us.

Restart your equipment If you've been able to make or receive calls previously without any problems, then you should restart your equipment - this article explains how best to do so,

Does your phone have an active connection? If your phone is not correctly connected, with an active Internet connection then you won't be able to make or receive any calls. This article gives you some guidance on how to check this.

Double check your phone's configurationOpens in a new window If you're unable to make or receive calls - especially if your set up has never worked, you need to double check your phones configuration

Change the port numbers your phone uses Sometimes, routers can block your phones traffic - this most commonly affects inbound calls. This article explains how to change your phone's port numbers to avoid this issue. This is the most common cause of problems when the phones configuration is OK

Check your registration expiry setting This setting will only ever affect inbound calls. this article describes how to change your registration expiry setting.

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